Sometimes the technology we count on can take a while to get used to and learn. In this section of our Parent Tech Hub we’ve included resources to help guide you through the questions we hear most often from parents, caregivers adn students.

Within this section you will find support on:

  • MyEdBC
  • Chromebooks
  • The Microsoft Suite: Office 365 and TEAMS

MyEd BC and the Family Portal

MyEd BC is a province-wide tool the District uses to manage everything from school enrollment to delivering parents paperless access to their child’s report cards.

To access the Family Portal for MyEd BC, click here.

To connect with the Family Portal for MyEdBC, you can follow these instructions:

In some cases IEPs and AIPs may also be available through the MyEdBC Portal. If your child’s plan is accessible there, here’s where to find it: Instructions on where to find an AIP or IEP on MyEdBC Portal


Not sure how to connect once there? Here’s the guide for that.

Need to find your child’s PEN (Personal Education Number)? Here are the instructions on where to find that.

Need to find your child’s pupil number? Here are the instructions.
Alternatively, you may contact your child’s teacher.

Need to reset your password? Contact the clerical team at your child’s school.

School Cash Online

School Cash Online is an accounting system used by the New Westminster School District. The parent interface of the software allows parents to pay for student items online, as well as to complete and return district and school forms. The system is voluntary, with parents setting up their own accounts.

To access the School Cash Online Portal for the New Westminster School District, click here.

To sign up and get started with School Cash Online, you can follow these instructions:

If you already have a School Cash account, but need a refresher, here is a guide: School Cash Online Guide

Additional tips and support for School Cash Online

Microsoft 365 Suite

Our District is pleased to provide students with access to Microsoft 365 for Education, enabling the creation, storage, and sharing of learning documents as part of a managed digital classroom experience. Microsoft 365 provides students with web-based access to a suite of Microsoft applications, including Word, Excel, and PowerPoint, Stream, as well as personal OneDrive storage space, email and Teams digital classrooms.

Here are a some helpful resources that can support you in accessing Microsoft 365 applications:

Microsoft Office 365

Microsoft Teams

FAQ: I keep losing connection when using MS Teams and meetings. What can I do?
The main reasons for having MS Teams meetings stop, close or freeze, are either a weak WIFI signal or not enough memory on your device.

If your WIFI signal is not strong, here are things to consider:

  • Try connecting your device with an Ethernet cable directly to your modem, this can help considerably
  • Try moving to be physically closer to the modem, if possible
  • If you have other people in the house using the internet, ask them to stop while you’re in a meeting (for example if you have a sibling playing video games, it will use a lot of the WIFI signal, or if there are others using their phones or other devices, it will also affect the signal quality)
  • Try connecting to a meeting without using your camera

When it comes to the memory on your device, you can try to close all the other applications on your device while in a meeting or while using MS Teams.

If you are using MS Teams online, consider clearing your web-browser (Chrome, Edge, Safari…) cache:


Chromebook Login Instructions