If you have a complaint or concern, we encourage you to resolve the issue(s) through meaningful and respectful dialog with the other party or parties. Collaborative communication creates healthy, positive relationships that help foster welcoming, constructive learning environments for our students, parents, and staff.
However, if the issue is sufficiently complex and can’t be solved through normal means, New Westminster Schools has a multi-step process in place to deal with such concerns and/or complaints.
Resolving a Complaint or Concern
- Share your concerns with the other party or parties.
- Clarify the issue(s) that are causing the conflict.
- Understand each other's point of view.
- Find a solution that is acceptable to both sides.
If there no resolution, proceed to Step 2.
- The parties involved bring the matter to a principal or supervisor for mediation.
- The principal or supervisor gathers facts/information about the problem, documents the details and possible solutions, and attempt to resolve the issue.
- If the issue remains unresolved, the principal/supervisor will refer the problem to the Director of Instruction and/or Associate Superintendent.
If there no resolution, proceed to Step 3.
- The Director of Instruction and/or Associate Superintendent receives documentation from the mediating principal/supervisor along with resolution recommendations.
- The parties involved meet with the Director of Instruction/Associate Superintendent, who attempts to resolve the issue. If the issue persists, the problem is referred to the Superintendent.
- The Superintendent contacts the person who filed the complaint/concern, attempts to resolve the issue, and informs all parties of the outcome.
If there no resolution, proceed to Step 4.
If you need help understanding the complaint/concern resolution process, please contact your school’s principal or email New Westminster Schools.